Returns & Exchanges Policy
For us to approve your return or exchange request, your order and items must meet the following guidelines:
- A return or exchange request must be made within 30 days of the order’s delivery date.
- The order must not have been purchased with a discount of 25% or more, and must not include FINAL SALE items. All purchases during sitewide sales are also considered FINAL SALE and are not eligible for returns or exchanges.
- Items must not be used, damaged, or altered in any way. They must be in their original condition with all tags, hygiene stickers, and original packaging intact. Any washing, tearing, staining, or removal of tags and hygiene stickers when opening or fitting the items voids their return or exchange eligibility.
To initiate a return or exchange, please send an email to hello@brightswimwear.com with your order number and reason for return or items to exchange so our team can assist you.
Returns
Bright Swimwear offers free returns for store credit only. Full store credit refunds will be issued via e-gift card. The store credit does not expire and can be used on any item on our website.
Under the EU Consumer's Directive, undergarments and swimwear are exempt from the Right of Withdrawal for hygienic reasons. Therefore, these items cannot be returned for a full refund to your original mode of payment.
Any request for a refund to your original mode of payment will be subject to 1) approval due to exceptional circumstances, 2) a cleaning and handling fee unless waived at Bright Swimwear’s discretion, and 3) returning your items to our warehouse at your own expense.
Exchanges
Bright Swimwear offers free one-time exchanges per paid order. Once the free one-time exchange has been availed and delivered, an order can no longer be fully refunded via store credit or to one’s original mode of payment.